Ideal Home Medical

Ideal Home Medical is a Rocky Mount equipment supplier connected to Rotech, with Medicare categories for powered scooters alongside extensive home respiratory supplies. It is a Medicare-enrolled durable medical equipment supplier whose listed product lines include power operated vehicles (scooters), manual and power wheelchairs, and oxygen equipment from brands such as Inogen, Philips, ResMed, Fisher Paykel, and Genadyne.

The retailer also supplies home oxygen concentrators and tanks, home ventilators, CPAP machines for sleep apnea, wound care supplies, negative pressure wound therapy, and diabetic supplies including continuous glucose monitors.

Other entries report an oxygen machine left unserviced with no filters for weeks after a service request, small oxygen bottles never delivered, a replacement mask call never returned, a six-week order delay, a wheelchair delivered with another patient's name on it, and a two-year wait for a wheelchair. Its review record is mixed. Positive entries describe professional staff who explain equipment use and answer questions.